Refund policy

Return and Refund Policy

Lavish ehf.

Last updated: March 31, 2026

 

1. Return Window

You have the right to return items within 30 days of receiving your order. This exceeds the 14-day minimum withdrawal period under Icelandic Consumer Contracts Act (No. 16/2016).

2. Return Conditions

For a return to be accepted, the following conditions must be met:

•        The item must be unused and in its original condition.

•        The item must be in its original packaging with all tags and labels intact.

•        You must contact us before sending the item back.

3. Non-Returnable Items

The following items cannot be returned unless they are defective:

•        Personalised or custom-made items.

•        Hygiene products that have been opened.

•        Gift cards.

4. How to Return an Item

Contact us at info@lavish.is or call +354 422 7474, providing your order number and the reason for the return. We will send you instructions on how to return the item.

Return shipping is free of charge — Lavish covers the cost.

5. Refunds

Once we have received and inspected the returned item, we will issue a refund to the same payment method used for the original purchase. Refunds are typically processed within 14 days of receiving the return.

Please note that it may take a few additional business days for the refund to appear on your account, depending on your payment provider.

6. Defective Items

If you receive a defective or damaged item, please contact us immediately. We will offer a full refund or send a replacement at no cost to you.